BEZBOOK
Returns & Refunds
BEZBOOK accepts eligible returns within 7 days of delivery for damaged, wrong or defective books. Change-of-mind returns are not accepted.
Return window
Eligible return requests must be raised within 7 days from the delivery date. Requests raised after this period may not be accepted.
When returns are accepted
- Book received in damaged condition.
- Wrong book received against the order.
- Defective book or printing issue affecting the book.
When returns are not accepted
Returns are not accepted if the customer simply changes their mind or does not want the book after receiving it.
Return shipping
Return shipping or courier arrangements will be handled on a case-by-case basis depending on the issue and the applicable courier process. BEZBOOK may advise the customer on the appropriate return method after reviewing the request.
Refunds
Once the returned book is received and inspected, an approved refund will be processed within 3–5 working days through the applicable payment process. Refund approval is subject to verification of the reported issue.
How to request a return
Contact BEZBOOK Support with your order number, details of the issue and relevant photos or other evidence where applicable. Please contact support as soon as possible after delivery so the request can be reviewed within the 7-day return window.